Plain answers to the things small business owners ask us most. If yours is not here, ask us directly.
A monthly service that keeps your website updated, backed up and checked, with a short plain-English report of what was done. More about the care plan.
No. Hosting keeps your site online. A care plan keeps it working. They are different things and they are priced separately.
$149 a month including GST, with no lock-in contract. Hosting starts at $39.99 a month. See all pricing.
Yes. The updates, backups, checks and report work the same way. On hosting we do not control we can diagnose a server problem but not fix it, and we will tell you exactly what to ask your host for.
You tell us and we deal with it. Fixing a fault caused by an update we applied is included. A problem from outside the site, or a request to build something new, is quoted first.
Almost nothing. Most of our clients never touch their own website. Changes are sent to us and we make them.
Yes. Every hosting plan includes 24/7 malware scanning and attack blocking at the server. What the hosting cannot do is notice and act on what it finds, which is what our Website Security service adds.
Usually not on our hosting. The server-level scanning and firewall cover the same ground without slowing the site down.
Three settings on your domain that prove your email really came from you. Without them, someone can send email that looks like it is from your business. We set them up and monitor them as part of Website Security.
Yes. Ad-free email on your own domain, with spam, virus and phishing filtering. Managed email accounts are included in every hosting plan, or email us with the subject "Email Hosting" to ask about email on its own.
Yes. Email inquiry@ctrlaltdeliver.com.au with the subject "Email Hosting" and we will send you a price.
An address ending in an internet provider's domain cannot be transferred. We set you up with a new address on your own domain and redirect the old one to it, so nothing is lost.
Yes. Email us with the subject "Email Transfer" and we will work out the best way to move them.
Yes. Email us with "Website transfer" in the subject and we will check the site first and tell you what moving involves.
Usually. We start with Search Console to see whether people are finding you at all, then look at whether your content speaks to the right customers and whether your Google listing is set up properly.
For anyone searching nearby, your Google listing often decides whether they call you, before they ever see your website.
Ask a person in Melbourne. We will give you a straight answer.